Case Study
Company:
This is a local transport company with over 100 bus routes. The company employed a young person with special support needs.Disability and impairment of the young person:
The young person has a learning disability and ADHD (attention deficit hyperactivity disorder). He has limited ability to grasp complex issues quickly and to learn new information quickly, systematically and with concentration.Transition from school to work:
The young person attended a special school. After special school, he completed a partial qualification as a janitor's assistant at a vocational college. He then looked around for employment opportunities and visited a workshop for people with disabilities (WfbM). Employment in the WfbM did not appeal to the young person and so, on the recommendation of a friend, he came to an integration service that specializes in work assistance and job coaching (company work training). The specialist integration service tried to place the young person in internships at various companies and to train and familiarize him with the workplace - this was then successful at the local transport company. There, the young person was professionally trained by the job coach to carry out cleaning work in the buses at the depot. As part of the in-company training, the work process and the individual activities and the handling of work and cleaning materials were slowly learned and trained step by step with the help of the job coach, so that a tailor-made qualification for the job was achieved - taking into account the characteristics and needs of the young person. The other colleagues and managers also received information and advice from the job coach in order to avoid misunderstandings and problems. At the end of the internship, the young person was taken on permanently as a part-time employee by the local transport company.Workplace and work task:
The young person works as a cleaner for the vehicle fleet and is responsible for cleaning the inside of the buses (cleaning windows, cleaning the floors and fittings and removing graffiti) as well as reporting damage to the workshop.Support and cooperation:
The local transport company received a wage cost subsidy from the employment agency as an integration subsidy for the previously unemployed young person and a subsidy for aids from the integration or inclusion office for the newly created job. The support provided by the specialist integration service was funded by the employment agency.ICF Items
Reference Number:
Pb/110718
Last Update: 2 Apr 2026