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Case Study
Electric vehicle for a delivery driver at the DHL Group - Deutsche Post

Company:

DHL Group is a global logistics and postal services company. In Germany, the DHL Group includes Deutsche Post, which focuses on mail shipments, and DHL, which focuses on parcel shipments. Diversity, equal opportunities, inclusion and belonging play an important role at the Group. These aspects are therefore also seen as success factors for the Group. To implement this, for example, people with disabilities are to be actively supported in inclusion so that they can contribute their skills and thus fully exploit their potential.

Disability and impairment of the employee:

The man has a chronic bowel disease. He should not be deployed for activities that require heavy, frequent lifting, carrying, pushing and adopting certain postures (sitting for long periods) - as the strain involved can lead to intestinal cramps. The degree of disability (GdB) is 30.

Education and occupation:

The man works as a delivery person at a branch of the company.

Workplace and work task:

The employee prepares the mail items for his delivery district in the morning by transporting letters and small parcels from the incoming mail distribution area to the sorting workstation using a so-called pre-sorting trolley. There, the items are then sorted according to the delivery sequence into carrier bags for the electric vehicle and deposit bags. The deposit bags, which weigh around 15 kilograms, are deposited at fixed locations in the district by a colleague in a company vehicle so that they can later be filled into the luggage bags of the electric vehicle by the deliverer on site. The work process is designed in such a way that only up to 50 kilograms of consignments can be transported with the electric vehicle. During delivery, the employee covers an average distance of 25 to 30 kilometers. Undeliverable consignments are then processed at the delivery base.
An electric scooter is used for delivery as the employee is unable to sit on a bicycle saddle due to his disability and suffered from intestinal cramps when pushing the loaded bicycle. In addition, the nature of the job or the delivery in conjunction with the electric scooter enables a constant change of posture (sitting-standing-walking).

Aids used - Display of products:

Three-wheeled mopeds and motorcycles

Support and cooperation:

The work design or the electric scooter was supported by the statutory pension insurance. Contact with the pension insurance company and coordination of the measure was carried out by the company's inclusion officer and the representative for severely disabled employees.

ICF Items

Reference Number:

Pb/110750


Last Update: 21 May 2026