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Case Study
Vehicle Modification for a Delivery Driver at the DHL Group – Deutsche Post

Company:

The DHL Group is a global logistics and postal services company. In Germany, the DHL Group includes Deutsche Post, which focuses on letter mail, and DHL, which focuses on package delivery. Diversity, equal opportunity, inclusion, and a sense of belonging play an important role within the Group. These aspects are therefore also viewed as key factors in the Group’s success. To put this into practice, for example, people with disabilities are actively supported in their inclusion so that they can contribute their skills and thus fully realize their potential.

Employee’s Disability and Impairment:

The man has a hip joint condition. Due to his disability, physical strain resulting from frequently getting in and out of a vehicle and climbing stairs should be avoided. The degree of disability (GdB) is 30. The man is considered equivalent to a person with a severe disability.

Training and Occupation:

The man completed an apprenticeship with the company to become a mail and freight handling specialist and works at one of the company’s branches.

Workplace and Job Duties:

Every morning at the delivery hub, the employee sorts letters and packages according to his delivery route before beginning deliveries in a company vehicle. The short distances from the parked vehicle to the respective customers are covered on foot. The delivery area is in a rural area consisting mainly of single-family homes, so the employee rarely has to climb stairs to make deliveries. Due to his disability, the frequent getting in and out of the vehicle—which requires twisting the upper body and hips—placed a heavy strain on the employee. The vehicle was therefore equipped with a swiveling driver’s seat, which minimizes the strain. Thanks to this disability-friendly adaptation, the employee is still able to work full-time without restrictions.

Assistive Devices Used – Product Listings:

Automotive seats and cushions, as well as accessories and modifications for seating in vehicles (driver's seats)

Funding and Collaboration:

The disability-accessible design was funded by the Office for Integration and Inclusion. The measure was coordinated by the Representative for Employees with Severe Disabilities and the Human Resources Department.

ICF Items

Reference Number:

Pb/110789


Last Update: 22 Jun 2026